Victoria’s water businesses will be required to implement family violence policies to better protect victims of economic abuse under changes being considered by the Essential Services Commission.
This page summarises Barwon Water's performance against its outcomes, measures, and targets for the regulatory period 2018–23. This is the final year of reporting against its 2018 commitments, with its new outcomes, measures, and targets in effect from 1 July 2023.
More details are available on our outcomes reporting page, and on Barwon Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes
This page summarises Lower Murray Water's performance against its outcomes, measures, and targets for the regulatory period 2018–23. This is the final year of reporting against its 2018 commitments, with its new outcomes, measures, and targets in effect from 1 July 2023.
More details are available on our outcomes reporting page, and on Lower Murray Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering
This page summarises South East Water's performance against its outcomes, measures, and targets for the regulatory period 2018–23. This is the final year of reporting against its 2018 commitments, with its new outcomes, measures, and targets in effect from 1 July 2023.
More details are available on our outcomes reporting page, and on South East Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the
On 1 July 2021, City West Water and Western Water integrated to form Greater Western Water.
This page summarises Greater Western Water (previously City West Water area)'s performance against its outcomes, measures, and targets for the regulatory period 2018–23.
More details are available on our outcomes reporting page, and on Greater Western Water's website.
What are outcomes?
Water businesses are accountable to their customers for delivering the
This page summarises East Gippsland Water's performance against its outcomes, measures, and targets for the regulatory period 2018–23. This is the final year of reporting against its 2018 commitments, with its new outcomes, measures, and targets in effect from 1 July 2023.
More details are available on our outcomes reporting page, and on East Gippsland Water’s website.
What are outcomes?
Water businesses are accountable to their customers for
We updated our stakeholder engagement framework
Our stakeholder engagement framework is the outcome of a review of our old charter of consultation and regulatory practice.
Read our stakeholder engagement framework here
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Victoria’s water businesses have praised efforts to improve protection for family violence victims, saying changes to the water code will help them deliver better outcomes for their customers and communities.
The state’s largest water businesses, representing around 75 per cent of Victorian households, have commended the work of the Essential Services Commission in bringing the industry together to address family violence.
We will continue the review of the Electricity Distribution Code
The electricity sector is undergoing transformation.
We will continue the code reviews after the review of technical standards and customer protections have been completed. The wider review may consider new developments in technologies and business services which may create values and opportunities for customers without eroding their protection and rights.
Throughout
Overview
As part of our Electricity Distribution Code review, we reviewed the customer protection framework for electricity customers.
The code has service standards to protect customers as they interact with the electricity network. Our final decision will ensure customer protections remain fit for purpose and reflect customer expectations as the electricity sector undergoes change and modernisation.
We have released a report on the outcomes for customers following the water customer service code changes that were implemented in April 2017. These code changes came about after recommendations from the Royal Commission into Family Violence and put a responsibility on water businesses to adopt a robust family violence policy.
We interviewed financial counsellors, customer advocates and front-line family violence service providers across Victoria to
1 May 2019
Download this update as a PDF
(pdf, 255.11 KB)
We have finalised our consultation on the transition period to allow non omni-directional lamps to be installed under activity 21A of the Victorian Energy Upgrades (VEU) program. We have
Energy distributor AusNet Services has paid $150,000 after allegedly failing to notify customers of a planned power outage.
The Essential Services Commission issued the penalty after finding that the distributor left a mix of residential and business customers in Bass, Woolamai and Glen Forbes without electricity for three hours on 18 July 2018
Energy distributor United Energy has paid $90,000 in penalties after allegedly failing to notify customers of a planned power outage.
The Essential Services Commission issued the penalties after finding that the distributor left customers in Springvale South without electricity for more than six hours on 1 August 2018.
16 May
Our family violence framework
We have developed a family violence framework that supports better practice in responding to family violence.
The framework includes:
- rules for our regulated energy and water businesses
- guidance for all organisations on better practice responses.
We have wrapped up a series of workshops on family violence for energy retailers.
Since August this year we’ve been building the capacity of the energy industry to understand family violence and exploring issues specific to the sector in responding to family violence. We’ve held four workshops in four months, with 27 presenters and 140 attendees. These included representatives from 19 energy retailers as well as water, debt collection, connection services, banking, insurance, telecommunications and the
Numurkah Solar Farm Pty Ltd (ACN 618 524 422) has applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic). The applicant proposes to generate electricity (total capacity of 128MW) at a site located approximately 220km north of Melbourne, Victoria.
The commission may grant or refuse to grant the application for any reason it considers appropriate having regard to the commission’s objectives under the
Bulgana Wind Farm Pty Ltd (ACN 162 201 569) has applied for a licence to generate electricity for supply or sale and to sell electricity by wholesale under section 18 of the Electricity Industry Act 2000 (Vic). The applicant proposes to generate electricity at the Bulgana Green Power Hub located approximately 200km north-west of Melbourne, Victoria.
The commission may grant or refuse to grant the application for any reason it considers appropriate
Agora Retail Pty Ltd (ACN 612 806 381) applied for a licence to sell gas in Victoria under section 25 of the Gas Industry Act 2001 (Vic) (GIA).
We may grant or refuse to grant applications for any reason we consider appropriate having regard to the commission's objectives under the GIA and the Essential Services Commission Act 2001 (Vic).
We granted the licence on 8 March 2019.