Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

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Featured work

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Origin penalised $17.6 million for failings affecting over 650,000 customers

Australia’s largest energy retailer, Origin Energy, has been ordered to pay $17,605,000 by the Supreme Court of Victoria after admitting to breaches of Victoria’s energy rules that affected 668,750 customers.

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Proposed Victorian electricity default offers released by independent regulator

The Essential Services Commission has released its draft decision on the 2025-26 Victorian Default Offer for public consultation.

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Enforcement action against Carers Club Australia Pty Ltd

The commission has taken enforcement action against accredited business Carers Club Australia Pty Ltd for allegedly breaching the Victorian Energy Upgrades program rules.

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Consumer information

Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program.

Latest News

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Media releases
22 March 2025

Origin penalised $17.6 million for failings affecting over 650,000 customers

Australia’s largest energy retailer, Origin Energy, has been ordered to pay $17,605,000 by the Supreme Court of Victoria after admitting to breaches of Victoria’s energy rules that affected 668,750 customers.

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Media releases
13 March 2025

Proposed Victorian electricity default offers released by independent regulator

The Essential Services Commission has released its draft decision on the 2025-26 Victorian Default Offer for public consultation.
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News update
27 February 2025

Solar minimum feed-in tariffs for 2025–26

The Essential Services Commission has set minimum feed-in tariffs for 2025-26, which set the minimum amounts electricity retailers must pay solar customers for the electricity they export into the grid.
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News update
17 February 2025

Commission grants Transmission Company Victoria an electricity transmission licence

The Essential Services Commission has approved Transmission Company Victoria Pty Ltd's electricity transmission licence following an extensive consultation process and careful consideration.
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Media releases
11 February 2025

Regulator takes strong action to ensure integrity of the Victorian Energy Upgrades program

The Essential Services Commission has banned accredited business Carers Club Australia Pty Ltd (trading as Care for Environment) from the Victorian Energy Upgrades (VEU) program for alleged rule breaches. 

Commissioner Rebecca Billings
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News update
07 February 2025

Rebecca Billings reappointed as commissioner for a second term

Rebecca Billings has been reappointed as part-time commissioner at the Essential Services Commission for a second five-year term to serve alongside fellow commissioners, Chairperson Gerard Brody, Elly Patira and Jess Young.
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